Privacy Policy

Effective Date: August 8, 2025

NC Mobile IV Medics, PLLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including through our website, booking system, and SMS/text messaging (10DLC) communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, payment details, and health intake information.

  • Communication Data: SMS/text messages sent to and from us, including for appointment reminders, confirmations, and service updates.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage appointments.

  • Deliver mobile IV therapy and related wellness services.

  • Communicate with you via phone, email, or SMS.

  • Send appointment confirmations, reminders, and follow-ups.

  • Improve our services and customer experience.

  • Comply with legal and regulatory requirements.

3. SMS/Text Messaging & 10DLC Compliance

By providing your phone number during the booking process, you consent to receive SMS text messages from NC Mobile IV Medics related to your appointments, including confirmations, reminders, and service-related updates.

Message frequency may vary. Standard message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to 910-807-8600

For assistance, reply HELP to 910-807-8600

We do not sell or share your phone number or personal information with third parties for marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share your information with:

  • Authorized healthcare providers and staff to deliver services.

  • Service providers (payment processors, scheduling platforms, SMS platforms).

  • Legal or regulatory authorities, if required.

5. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal and health information as long as necessary to provide services and comply with healthcare record-keeping requirements.

7. Your Rights

You may request to access, update, or delete your information (subject to healthcare record retention laws)..

8. Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or our 10DLC SMS compliance, please contact us at:

NC Mobile IV Medics
📞 Phone: 910-807-8600
📧 Email: info@ncmobileivmedics.com

End users opt in to receive SMS communications from North Carolina Mobile IV Medics by entering their phone number during the online booking process, intake forms, or contact forms on our website at https://www.ncmobileivmedics.com.

During the booking and scheduling process, users provide consent to receive appointment related text messages including appointment confirmations, appointment reminders, scheduling updates, provider arrival notifications, and service related communications.

Users may also provide verbal consent during scheduling communications and intake processes.

The booking and intake process informs users that message frequency varies and message and data rates may apply. Users are informed they can reply STOP to opt out at any time and HELP for assistance.

Privacy Policy: https://www.ncmobileivmedics.com/privacy-policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages.