Privacy Policy

Effective Date: August 8, 2025

NC Mobile IV Medics, PLLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including through our website, booking system, and SMS/text messaging (10DLC) communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, payment details, and health intake information.

  • Communication Data: SMS/text messages sent to and from us, including for appointment reminders, confirmations, and service updates.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage appointments.

  • Deliver mobile IV therapy and related wellness services.

  • Communicate with you via phone, email, or SMS.

  • Send appointment confirmations, reminders, and follow-ups.

  • Improve our services and customer experience.

  • Comply with legal and regulatory requirements.

3. SMS/Text Messaging & 10DLC Compliance

By providing your phone number, you consent to receive SMS/text messages from NC Mobile IV Medics, including appointment confirmations, reminders, and service updates.

  • Message Frequency: Varies by appointment and communication needs.

  • Message & Data Rates May Apply.

  • Opt-Out: You may opt out at any time by replying “STOP.”

  • Help: Reply “HELP” for assistance.

  • We do not share, sell, or rent your SMS consent or phone number to third parties for marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share your information with:

  • Authorized healthcare providers and staff to deliver services.

  • Service providers (payment processors, scheduling platforms, SMS platforms).

  • Legal or regulatory authorities, if required.

5. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal and health information as long as necessary to provide services and comply with healthcare record-keeping requirements.

7. Your Rights

You may request to access, update, or delete your information (subject to healthcare record retention laws)..

8. Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or our 10DLC SMS compliance, please contact us at:

NC Mobile IV Medics
📞 Phone: 910-807-8600
📧 Email: info@ncmobileivmedics.com